Privacy Policy

Welcome to the Privacy Policy of Vortex Game India. We promote top crash-style real-money games for Indian players. Protecting your personal information is a priority. We handle data in accordance with the DPDP Act 2023, IT (Reasonable Security Practices & Procedures) Rules 2011, GDPR, and other global standards.

1. Information We Collect

• Account Data: name, email address, and age (18+) when you subscribe to offers.
• Marketing Preferences: your opt-in/out status for bonus alerts via email or push.
• Usage Data: pages visited, affiliate link clicks, IP address, device type, and browser.
• Technical Logs: server-side logs used for diagnostics and fraud prevention.

We do not collect or store any payment or banking details. Those are handled directly by licensed game operators.

2. How We Use Your Data

• Service Delivery: send bonus codes, demo game access, and personalised offers.
• Analytics: improve user experience and adapt content to regional interest.
• Legal Compliance: comply with AML/KYC obligations and affiliate program rules.
• Security: protect against bot traffic, fraud attempts, and platform misuse.

3. Cookies & Tracking Tech

We use cookies to improve performance and personalise your experience. These include:

• First-party cookies to remember your preferences.
• Third-party tools like Google Analytics 4 and Hotjar to analyse anonymised behaviour patterns.

You can disable cookies through your browser or by using our cookie settings panel.

4. Data Sharing

We never sell or rent your personal data. Sharing is limited to:

• Trusted Processors: e.g., Mailchimp (email), Google (analytics) under binding DPAs.
• Regulators: Indian government bodies if legally required.
• Law Enforcement: Upon formal request from authorised entities.

5. Security & Retention

Your data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access is role-based and protected with multi-factor authentication (MFA). We retain data for as long as needed to fulfil legitimate business or legal obligations, up to 5 years.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct any errors or omissions.
• Delete your personal data, unless restricted by law.
• Restrict processing or object to certain uses.
• Request portability of your data to another provider.

To exercise these rights, email privacy@vortexgame.in. We respond within 30 calendar days.

7. International Transfers

If your data is transferred outside India (e.g., cloud infrastructure in the EU or US), we use Standard Contractual Clauses (SCCs) and additional safeguards to ensure lawful and secure processing.

8. Changes to This Policy

Last updated: 24 Apr 2025. Any future updates will be posted on this page and communicated via email if material.

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